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    Last updated on November 30, 2024
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    <h4>Acceptable Use</h4>
    By using our VPN service, you agree to use it for lawful purposes only. You must not engage in any activities that are illegal, unethical, or violate the rights of others, including but not limited to hacking, unauthorized access, distribution of malware, or infringement of copyrights. Respect the privacy and security of the internet community by not using the service for spamming, phishing, or any form of cyberattack. We reserve the right to suspend or terminate your access if you violate these terms.
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    <h4> Privacy & Data Protection</h4>
    Data Collection: We collect minimal personal information necessary to provide our VPN services, such as email addresses for account creation and billing information for paid subscriptions. We do not log your online activities, IP addresses, or session data.
    Use of Data: Your personal information is used solely for the purpose of account management, service provision, and billing. We do not sell, rent, or share your personal data with third parties for marketing purposes.
    Data Security: We employ industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or disclosure. Our servers are designed to ensure your internet traffic remains private.
    User Rights: You have the right to access, correct, or request deletion of your personal data. You can also request to know what personal data we hold about you.
    Data Retention: We retain your personal information only for as long as necessary to provide our services or as required by law.
    Third-Party Services: We may use third-party service providers for operational purposes like payment processing. These providers are bound by confidentiality obligations and are not allowed to use your data for their own purposes.
    International Data Transfer: Our service operates globally, and your data might be processed in countries outside your own, which may have different data protection laws. However, we ensure compliance with data protection regulations applicable to our users.
    Updates to Policy: We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our site or by other means.
    Contact Us: If you have questions or concerns about our privacy practices, please contact us through the details provided on our website.
    By using our VPN service, you agree to this Privacy & Data Protection Policy. Remember, our primary goal is to enhance your online privacy and security.
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    <h4> California Consumer Privacy Act (CCPA)</h4>
    Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. Our VPN service acknowledges these rights:
    Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, disclose, or sell about you.
    Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
    Right to Opt-Out: You may opt-out of the sale of your personal information, although we do not sell personal information as traditionally defined.
    Right to Non-Discrimination: You won't be discriminated against for exercising your CCPA rights.
    To exercise these rights, please submit a verifiable consumer request to our designated contact method. We will verify your identity before responding to your request. If you use an authorized agent to make a request, we may require written permission from you or direct confirmation from you that such an agent is authorized to act on your behalf.
    Please note that our VPN service is designed to enhance your privacy, and we collect minimal personal information necessary for providing our service. However, if you have further questions about our privacy practices or your rights under the CCPA, please contact us.
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    <h4>Children's Online Privacy Protection Act (COPPA)</h4>
    Our VPN service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
    Parental Consent: If a parent believes their child under 13 has provided us with personal information, they can contact us to request the removal of this data.
    No Collection: We do not target our services to children, nor do we knowingly solicit or collect information from children.
    Verification: Parents or guardians who have questions about our practices or wish to review or request the deletion of any inadvertently collected information from their child can contact us.
    By using our service, you confirm that you are either over the age of 13 or have the necessary parental consent to use our VPN service. Please ensure that children under your supervision do not use this service without appropriate guidance and oversight.
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    <p><h4> Digital Millennium Copyright Act (DMCA)</h4>
    Our VPN service respects the intellectual property rights of others and complies with the provisions of the Digital Millennium Copyright Act (DMCA).
    Notification of Infringement: If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via our service, please notify our designated Copyright Agent with the following information:
    A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
    Identification of the copyrighted work claimed to have been infringed;
    Identification of the material that is claimed to be infringing or to be the subject of infringing activity that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
    Your contact information, including address, telephone number, and an email address;
    A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
    A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
    Response to Complaints: Upon receipt of a valid DMCA notice, we will act expeditiously to remove or disable access to the infringing material.
    Counter-Notification: If you believe that your material was removed or disabled by mistake or misidentification, you may send a counter-notification to our Copyright Agent.
    Please send all DMCA notices to our designated Copyright Agent via the contact information provided on our website. Note that our service itself does not host content; it merely provides a secure connection for users. However, we will cooperate with copyright holders by taking action against users who engage in copyright infringement through our service.
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    <h4> Limitation of Liability & Dispute Resolution</h4>
    Limitation of Liability:
    No Warranty: Our VPN service is provided "as is" without any warranties, express or implied. We disclaim all warranties, including but not limited to, merchantability, fitness for a particular purpose, or non-infringement.
    Liability Cap: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, whether in an action of contract, negligence, or other tortious action, arising out of or in connection with the use of our service.
    Service Limitation: We are not responsible for any issues arising from the use of our service, including but not limited to, internet connectivity, device compatibility, or third-party actions.
    Dispute Resolution:
    Negotiation: Initially, any dispute should be resolved through good faith negotiation between the parties.
    Arbitration: If negotiation fails, disputes shall be settled by binding arbitration administered by the American Arbitration Association (or similar in your jurisdiction) under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
    Class Action Waiver: You agree that any arbitration or proceeding will be conducted in your individual capacity, and not as a class action or other representative action.
    Jurisdiction: For disputes not subject to arbitration, you agree to submit to the personal jurisdiction of the courts located within the jurisdiction of the data center location in use at the time or times of the events in question, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts.
    Governing Law: This policy will be governed by and construed in accordance with the laws of the jurisdiction of the data center location in use at the time or times of the events in question, without regard to its conflict of law provisions.
    By using our VPN service, you acknowledge and agree to these terms regarding limitation of liability and dispute resolution. If you do not agree with these terms, please refrain from using our service.
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    <p><h4>Payments, Subscriptions, Refunds </h4>
    Payments:
    Methods: We accept various payment methods including credit/debit cards, PayPal, and other digital payment services.
    Currency: Prices are listed in USD unless otherwise specified. Conversion rates for other currencies are handled by payment processors.
    Billing: Subscriptions are automatically billed according to the plan you choose. You will receive a notification before each billing cycle.
    Subscriptions:
    Plans: We offer monthly, quarterly, and annual subscription plans. The choice of plan determines the billing frequency.
    Auto-Renewal: Subscriptions automatically renew unless you cancel before the end of the current billing period.
    Cancellation: You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle.
    Refunds:
    No Refunds for Usage: Due to the nature of our service, we generally do not offer refunds for usage of the VPN once the service has been provided.
    Exceptions: Refunds may be considered in cases of:
    Double billing errors
    Unauthorized transactions (you must report within 60 days)
    Service downtime exceeding reasonable expectations
    Request Process: To request a refund, contact our customer support with your reason, transaction details, and any supporting information. Refund requests are reviewed on a case-by-case basis.
    Method of Refund: Refunds will be credited back to the original method of payment, subject to the policies of the payment processor.
    By subscribing to our VPN service, you acknowledge and agree to these payment, subscription, and refund policies. If you have questions or concerns, please contact our customer support.
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    <h4> Law Enforcement Requests</h4>
    We take our users' privacy very seriously and adhere to a strict no-logs policy, meaning we do not collect or store data regarding our users' online activities or connections. However, we recognize our legal obligations and will comply with valid, court-ordered requests from law enforcement agencies:
    Valid Legal Process: We will only respond to requests that come through proper legal channels, such as subpoenas, court orders, or warrants, which must be issued in accordance with the laws of the jurisdiction where we are headquartered.
    Request Evaluation: Each request is reviewed by our legal team to ensure compliance with applicable laws, our privacy policy, and ethical standards. We will challenge or reject requests that are overly broad, unclear, or lack proper legal authority.
    Data Disclosure: Given our no-logs policy, there is typically no user activity data to disclose. However, we may provide minimal information like account registration details or payment information if legally compelled and if such information is available.
    User Notification: Unless legally prohibited, we will notify users of any law enforcement request concerning their data, giving them an opportunity to seek legal advice or challenge the request.
    Transparency: We publish transparency reports detailing the number and types of law enforcement requests received, reinforcing our commitment to user privacy and accountability.
    Jurisdiction: Our service operates under the laws of the jurisdictions in which each VPN server and their associated data centers are located, which influences how we handle law enforcement requests.
    For any inquiries or to submit a law enforcement request, please contact our legal department at legal@bytewave.cloud. We aim to balance legal compliance with the protection of user privacy to the greatest extent possible under the law.
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